Refund & Refill Policy

30-day refill guarantee

If delivered views drop within 30 days of your campaign completing, we refill the shortfall free of charge. Email us with your order number and we will queue the refill.

Cancelling before delivery starts

If your campaign has not started yet, contact us and we will cancel it and refund you in full.

Partial delivery

If we cannot complete a campaign, you can choose a refill or a pro-rated refund for the undelivered portion.

What is not refundable

• Campaigns delivered in full and on target.
• Orders where the post was deleted, set to private, or restricted after the campaign started.
• Orders where incorrect links or account details were supplied.
• Action taken against your account by the social platform.

How to request

Email support@powerengagement.com with your order email and what went wrong. We reply within 1 business day, and approved refunds return to the original payment method within 5 to 10 business days.

Chargebacks

Please contact us before opening a dispute with your bank. We would rather fix the campaign than argue about it.